Every space we share—online or off—asks something of us.
This one is no different. These terms aren’t here to impose—they’re here to hold up the boundaries that keep this space respectful, fair, and safe for everyone.
By being here, you’re part of something considered. And with that comes a shared responsibility—to engage with care, curiosity, and integrity.
Because how we show up here shapes what this space becomes—for you, and for everyone after you.
1. Behind This Space
These Terms of Use apply to anyone visiting or interacting with https://humanemind.com—whether you’re simply reading, exploring, or registering in the future when sign-ups become available.
Humane Mind Limited is registered in England and Wales under Company Number 11753881.
Our home base is: 37 Jubilee Road, Perivale, UB6 7HY, United Kingdom.
2. Essentials Before We Begin
Not everything needs to be complicated. But some things need to be clear—especially when it comes to the space we’re sharing.
This section defines the words and principles that form the foundation of our connection. It’s here to help us start on the same page—with mutual understanding, fairness, and care.
A. Key Definitions
Before we move forward together, let’s clarify some of the terms that shape this experience:
a. “Humane Mind,” “We,” “Our,” or “Us”: Refers to Humane Mind Limited, a company dedicated to building more human-centred digital spaces.
b. “Website” or “site”: Means our digital home: https://humanemind.com.
c. “Services”: Everything we offer—our site, tools, features, software, and any experiences we provide now or in future.
d. “Users,” “You,” or “Your”: Anyone using our Services, whether as an individual or representing a business, registered or unregistered.
e. “Content”: Everything within our Services—text, visuals, media, design, code, layout, trademarks, and more. “Your Content” is what you create or provide. “Our Content” is what we’ve built to share with you.
f. “Terms”: This document—our Terms of Use—including any updates we publish to keep it relevant and fair.
g. “Account”: Your personal or business profile, used to manage preferences, save settings, and engage with our Services.
h. “Personal Information”: Details that identify you—directly or indirectly—protected under our Privacy Policy.
i. “Business”: Any company, organisation, or legal entity represented by a user while engaging with our Services.
j. “Intellectual Property”: All of Humane Mind’s unique work—designs, software, trademarks, content, and other protected creations.
k. “Trademarks”: The names, symbols, and marks that represent Humane Mind’s identity and offerings.
l. “Submissions”: Any ideas, feedback, or content you voluntarily share with us to help improve what we do.
m. “Third-Party Websites”: External sites not owned by us, but accessible through our Services.
n. “Third-Party Services”: Features or tools provided by other companies, integrated to support or enhance your experience.
o. “Third-Party Software”: Software created by others, used within our Services to extend functionality.
B. Key Provisions
These are the pillars of our agreement—designed to create a relationship built on trust, transparency, and shared respect.
a. Binding Agreement
These Terms form a legally binding contract between you and us. They govern how you access and use our Services.
b. Agreement by Use
By using our Services, you confirm that you’ve read, understood, and accepted these Terms.
c. Eligibility and Consent
If you’re not eligible or don’t agree with these Terms, please don’t use our Services.
d. Age Restrictions
If you’re under 13, you’ll need the consent of a parent or guardian to use our Services. Make sure they’ve read these Terms with you.
e. Updates and Modifications
We may update these Terms from time to time. Any updates take effect as soon as they’re posted. If you keep using our Services after changes are made, that means you agree to them. If not, you’ll need to stop using our Services.
f. Service Modifications
We may change, add, or remove features at any time. This includes access, third-party links, fees, or special offers. We’re always working to improve—but sometimes that means evolving how things work.
g. Privacy and Cookies
For how we protect your data and respect your privacy, please refer to our Privacy Policy and Cookie Policy.
3. The Ground We Stand On
Every meaningful relationship rests on a foundation—this one is no different.
What follows isn’t just legal housekeeping. It’s a clear, mutual understanding of the rules that shape our connection, no matter where you’re reading this from.
A. The Language We Use
These Terms are written in British English to keep things direct and familiar.
If we ever offer translations, the British English version will always be the one that holds if there’s any conflict.
B. The Laws We Follow
Humane Mind is rooted in the United Kingdom, and the laws of England and Wales shape how we operate, engage, and resolve things together.
a. Applicable Law
These Terms—and how they’re formed and interpreted—are governed by English law.
b. Exclusive Jurisdiction
Any legal disputes relating to these Terms must be resolved in the courts of England and Wales. By using our Services, you agree to this.
c. International Use
Though our Website is open to the world, it’s primarily designed for people in the UK. If you access it from elsewhere, you’re responsible for following any local laws that apply where you are.
d. Resolving Disputes
Before anything escalates, we ask that you speak to us. We believe most concerns can be resolved through open, honest conversation—without needing legal steps.
4. Getting Started with Us
Before you go deeper, here’s what we need to be sure of—about you, about your intentions, and about how we both move forward with clarity and trust.
A. Your Eligibility
a. Individuals
i. Minimum Age: You must be at least 18 years old to use our Services. If you’re younger, you’ll need a parent or guardian who agrees to these Terms to use the site on your behalf.
ii. Legal Capacity: You need to be legally able to enter into a binding agreement—and understand what that means now and going forward.
iii. Account History: You must not have been previously suspended or removed from our Services.
iv. Legal Compliance: You must agree to follow these Terms and all relevant laws while using the Services.
b. Seniors (Aged 60 and Over)
i. Senior Eligibility: If you’re 60 or above, you’re eligible for specific offerings and discounts. We may ask for age verification during sign-up or purchase.
ii. Optional Guardian Support: If helpful, a guardian or caregiver may assist you in navigating or setting up your account—provided they’ve read and accepted these Terms with you.
iii. Account History: A clean record is required—no prior suspensions or removals.
iv. Legal Compliance: By joining, you agree to these Terms and any additional ones related to senior-specific Services.
c. Businesses
i. Business Legitimacy: Your entity must be officially registered and in good standing under its governing laws.
ii. Authority and Representation: You must have the legal authority to act on your organisation’s behalf. If your authority changes, please inform us.
iii. Account History: No prior suspensions or removals from our Services.
iv. Legal Compliance: You agree to these Terms for both yourself and the business you represent.
v. Additional Terms: Using our Services for business may bring additional terms—these are just as binding.
B. Your Account
Your account is your key to everything we offer. It should reflect who you are—honestly and securely.
a. Account Creation
i. Information Integrity: The details you provide must be accurate and kept up to date. Fake names or false information may result in suspension or termination.
ii. Account Limitations: Unless explicitly permitted, you may only hold one account. Need another for business? Just ask us.
b. Account Ownership
i. Personal Accounts: Your account is yours—and yours alone. You have the right to use it, but that right is limited, personal, and non-transferable. It can’t be sold, shared, or passed on to anyone else—temporarily or permanently—without our clear permission.
ii. Business Accounts: Business accounts belong to the entity that registered them—not the individual who uses them. They’re meant to be accessed only by the authorised person representing that entity. Like personal accounts, they come with boundaries: they can’t be shared, reassigned, or transferred to anyone else without our explicit approval.
iii. Ownership Verification: If there’s ever uncertainty about who owns an account, we may ask for proof. For personal accounts, that could mean providing ID or past purchase details. For business accounts, it might include registration documents or written authorisation. If this verification isn’t possible or isn’t provided, we may suspend or close the account to protect its integrity.
c. Account Usage
i. Permitted Use: Your account is for your personal use only, unless stated otherwise.
ii. Activities and Responsibility: You’re fully responsible for everything done through your account—whether you did it or not. If someone else gains access using your login details, that’s still on you. We can’t be held liable for any loss or harm that comes from your failure to protect or keep track of your account.
iii. Consequences of Misuse: If you misuse your account—whether through fraud, deception, or any unlawful or unauthorised activity—we will act. This could mean suspending or permanently closing your account, limiting your access to the Website, or taking legal steps if needed to address the impact caused.
d. Account Safeguards
i. Access Requirements: To get the best from your account, you’ll need the basics in place—a secure device, a compatible browser, and a steady internet connection. If you ever face accessibility issues—like login trouble or features not working—just let us know. We’re here to help, and we’ll do our best to fix it quickly.
ii. Security Practices: Keeping your account safe starts with you. Use strong, unique passwords—and update them regularly. Avoid logging in on public or unsecured networks, and stay alert to anything suspicious, like phishing attempts or unexpected requests for your details. Your vigilance helps keep your account—and this space—secure.
iii. Credential Confidentiality: Your login details are private—and they’re meant to stay that way. You’re trusted to keep your username and password confidential. Sharing them with anyone—friends, family, or colleagues—is not allowed, under any circumstance.
iv. Reporting Unauthorised Access: If something doesn’t feel right, let us know straight away. If you notice suspicious activity or think your account’s been compromised, contact us immediately. To keep things safe, we may temporarily restrict access, review your account, or close it if necessary—always with your security in mind.
e. Account Closure or Termination
i. Account Closure Requests: You’re free to leave when you choose. If you’d like to close your account, just get in touch. We’ll handle the closure promptly and treat your personal information with care, in line with our Privacy Policy and legal obligations. Some details—like transaction records—may need to be kept for operational or legal reasons, but only where truly necessary.
ii. Account Termination: We reserve the right to step in when needed. If you violate these Terms or any applicable laws—through fraud, deception, unauthorised commercial use, or by undermining the security or integrity of the Website—we may suspend or terminate your account without prior notice. This decision rests with us and is made to protect the space for everyone.
iii. Impact of Account Termination: If your account is suspended or closed, your access ends with it. This includes any linked content, features, or services. Any unpaid fees or legal responsibilities you hold will still apply, even after termination. If you believe your account was closed by mistake, reach out—we’ll review it fairly and respond with care.
C. Your Rights
Being here means more than just access—it means having the right to feel informed, protected, and treated fairly.
a. Right to Access
You have the right to access and use the Services as intended. Just stay within the bounds of these Terms and the law while doing so. While we work to keep everything running smoothly, occasional disruptions may happen—for maintenance, updates, or unexpected issues.
b. Right to Information
You have the right to clear, accurate, and current information about our Services in line with the Consumer Rights Act 2015. If we make any significant changes, we’ll let you know through reasonable channels like email or on-site notifications. While we do our best to keep everything accurate, mistakes can happen. If something doesn’t look right, just let us know—we’ll make it right where we can.
c. Right to Privacy
Your personal information is protected under UK GDPR and the Data Protection Act 2018. You have the right to know how your data is collected, stored, and used—as explained in our Privacy Policy and Cookie Policy. You can request to access, correct, or delete your data. In some cases, you can also limit how it’s processed or object to certain uses, depending on the law and our legitimate business needs. We do everything we can to keep your data safe—but if a breach ever affects your information, we’ll let you know promptly and lawfully.
d. Right to Security
You have the right to a safe and secure experience while using our Website. We use strong safeguards—like encryption, firewalls, secure servers, and live monitoring—to protect your account, data, and transactions from unauthorised access or fraud. But security is shared. It’s up to you to protect your login details and report anything suspicious without delay. If something does go wrong, we’ll act quickly—investigating the issue, reducing the risk, and working to restore your account’s safety.
e. Right to Support
You have the right to get help when you need it—whether it’s it’s logging in, completing a purchase, or using any part of the Website. Our team is here for you—by email, live chat, or phone—and we aim to support everyone, including users with accessibility needs. If something doesn’t get resolved, or you have ideas to make things better, we want to hear from you. Your feedback matters—and we may follow up to make sure your experience is not just functional, but genuinely helpful.
f. Right to Fair Use
This Website is a space for everyone—without exception. You have the right to use it without facing discrimination, interference, or unfair treatment based on race, gender, age, ability, religion, or any other part of who you are. Harassment, abuse, or inappropriate behaviour from others has no place here. Just as you’re protected, you’re also expected to treat others and this space with respect—always in line with these Terms. We actively monitor for misuse, including spam, fraud, or any actions that disrupt fairness—and we’ll step in when needed to protect the experience for all.
We also invite you to read our Accessibility Statement, which outlines how we’re working to make our website inclusive and usable for everyone. It’s not just a commitment—it’s part of how we shape a space that welcomes all.
D. Your Communication with Us
Here’s how we stay in touch with you—and how you can reach us when it matters most.
a. Written Communication
Even in a digital world, some messages need the permanence and formality of writing.
For legal matters or anything requiring clarity and official record, written communication still matters.
- Official Notices
If you ever need to send us an official notice under these Terms, it must be done in writing to our registered address. We’ll do the same if we need to notify you formally.
- Correspondence Address
Please send any formal communication to:
Humane Mind Limited
37 Jubilee Road,
Perivale, UB6 7HY
United Kingdom
We aim to respond as promptly as possible, but please allow a little time for us to process and reply—especially when formal matters are involved.
b. Electronic Communication
Digital communication is how we stay connected day-to-day. By using the Website, you agree to receive most of your communications from us through digital means.
Here’s what that includes:
i. Communication Channels: We may reach you via email, SMS, push notifications, WhatsApp, social platforms, or through notices posted directly on the Website.
ii. Agreement to Digital Contact: By engaging with our Website, you consent to receive important information—like updates, agreements, and notices—electronically. These carry the same legal weight as written documents.
iii. Your Legal Rights Remain: This doesn’t take away your legal rights. If the law requires us to provide anything in physical form, we’ll honour that.
iv. Stay Informed: Check your inbox and the Website from time to time to stay updated. And please make sure your contact details are always current.
v. Security & Authenticity: We do our best to protect our communication channels. But always stay alert—we’ll never ask for sensitive details (like passwords or payment info) via email, messages, or social media.
vi. You’re in Control: You can manage how you hear from us. Change your preferences, set message frequency, or opt out of promotional content anytime—via your account settings or by getting in touch with us directly.
E. Your Privacy
We treat your privacy with the dignity and protection it deserves.
a. Transparency & Control
We’re clear about what we collect, why we collect it, and how it’s used. More importantly, we give you meaningful choices—so you can stay informed and in control of your own data.
b. Respect & Care
We handle your personal information with the utmost care. Through strong security protocols, we protect it from unauthorised access, misuse, or loss—because respect isn’t just shown in words, but in how we guard what matters.
c. Internet Realities
While we use advanced encryption and secure protocols, no internet transmission is ever completely private or secure. Messages and data—especially during transit—could be intercepted, even when encrypted. That’s why we urge you to take extra precautions too: use strong passwords, protect your devices, and stay alert. We do our part. And together, we keep it safer.
We encourage you to review our Privacy Policy and Cookie Policy for a full understanding of how your data is handled, including how cookies are used. You have the right to manage your cookie preferences, adjust tracking settings, or opt out where applicable. The choice is always yours.
F. Your Submissions
What you share with us—whether a comment, suggestion, photo, or idea—matters. It helps shape this space and makes this space more human, more useful, and more meaningful for everyone.
a. Anonymity and Privacy
Unless we say otherwise, your Submissions are collected anonymously. We treat your personal information with care—always in line with our Privacy Policy and UK data protection laws.
b. Rights You Grant Us
When you share content with us, you grant us a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, and sublicensable right to use, adapt, publish, translate, share, and display your Submissions worldwide, across any media or platform.
c. Ownership Stays with You
What’s yours stays yours. You still fully own your Submissions—we don’t claim ownership over your creations, contributions, or ideas.
d. How Your Submissions Are Used
We may use your Submissions for the following purposes:
i. To improve our Services: Your feedback helps us make better decisions and build features that serve real needs.
ii. To support platform functionality: Vendors or partners may use your shared content to deliver certain services or features to you.
iii. To meet legal or safety standards: We may use Submissions to prevent fraud, uphold these Terms, or comply with the law.
iv. With your consent: We’ll only use your Submissions for consent-based purposes where clearly agreed.
e. Guidelines for Sharing
To keep this space fair and respectful, all Submissions should:
i. Be accurate, lawful, and respectful of others: Avoid anything misleading, offensive, or harmful.
ii. Be yours to share: You must have the rights or permission to submit what you post.
iii. Not contain confidential or proprietary information: We can’t guarantee the security of any sensitive information you submit publicly.
iv. Be mindful of risks: If you share personal details, you do so at your own discretion. We can’t control how others use or interact with it.
v. Follow community standards: Submissions should align with our values and community guidelines. We’re not responsible for how others respond or what they choose to share.
f. Feedback Is a Form of Submission
Any ideas, suggestions, or reviews you provide are treated as Submissions—even if marked confidential.
i. It’s non-confidential: All feedback is treated as openly shared, whether or not it’s labelled private.
ii. It’s voluntary and irreversible: Once given, it can’t be revoked—and you waive any right to claim compensation.
iii. It’s free to be used: We may use or build on your feedback without restriction or obligation to you.
g. Monitoring and Disclosure
We may (but don’t have to) monitor, review, remove, or edit Submissions, both before and after they appear. We may also examine how you use the Website. In line with our Privacy Policy, we may disclose information about your Submissions or usage to trusted third parties when needed—for technical, legal, or operational reasons.
h. Opting In and Out
Surveys and other Submission opportunities are always voluntary. You can choose to participate—or not. If you opt out, your responses won’t be used.
G. Your Use of Third-Party Content
From time to time, you may encounter tools, platforms, or websites that come from outside of Humane Mind. We include them to enhance your experience—but how you engage with them is your responsibility, not ours.
a. Visiting Third-Party Websites
Our Website may contain links to third-party sites, services, or content. While we provide them for your convenience, we don’t own, operate, or officially endorse them.
We haven’t reviewed their content, and we’re not responsible for what they share, sell, or say. Each site has its own terms, policies, and standards.
When you click through, you’re entering their space—governed by their rules.
We strongly encourage you to read their Terms and Privacy Policies before sharing any information or making a purchase.
Your use of these sites is entirely at your own risk.
We can’t be held responsible for any damage, loss, or issues that come from interacting with them. So while we link to them with good intent, please proceed thoughtfully.
b. Using Third-Party Software
We may use software developed by others to power features or enhance your experience on the Webiste. While this software is selected with care, it’s not owned or controlled by us—and comes with its own rules.
By using it, you agree to comply with the specific software licences or agreements that apply. These terms define how the software can and can’t be used, and it’s your responsibility to follow them.
We’re not liable for issues caused by third-party software.
If something goes wrong, please contact the software provider directly. We’ll do what we can to support you, but ultimately, your use of these tools is separate from your agreement with us.
c. Accessing Third-Party Services
Some features of our Website may connect you to services provided by third-party companies—whether for payments, media, cloud storage, or other capabilities.
While these integrations are meant to enrich your experience, the services themselves operate independently of us.
Each one has its own terms, policies, and limitations.
By using these services, you agree to follow their specific rules—and understand that any issues or concerns should be directed to them, not us.
We’re careful about who we work with, but your engagement with third-party services is at your own discretion and risk.
H. Your Restrictions
To keep this space fair, secure, and trustworthy for everyone, there are lines we ask you not to cross. These restrictions aren’t just rules—they’re the guardrails that protect the integrity of our Website, the safety of its users, and the experience we’re all here to share.
a. No Unintended Use
Use the Website and its features only as they’re meant to be used. Misusing tools, bending features, or exploiting systems for purposes they weren’t designed for is not permitted.
This includes:
i. Abusing refunds or returns without valid reasons
ii. Tampering with search, cart, or checkout tools
iii. Modifying URLs to access restricted areas
iv. Testing coupon codes in bulk
v. Creating fake referrals or bonuses
vi. Flooding the system with artificial traffic
b. No Cheating
Cheating breaks trust. We don’t allow any action that gives an unfair advantage or disrupts the fairness of the Website.
This includes:
i. Creating multiple fake accounts to gain rewards
ii. Circumventing purchase limits
iii. Misusing promo codes or discounts
iv. Faking reviews or ratings
v. Exploiting features like wish lists or price guarantees
vi. Leveraging bugs or loopholes for personal gain
c. No Fraud
Fraud damages the entire ecosystem. We prohibit all forms of intentional deception, whether for personal gain or to mislead others.
This includes:
i. Providing false info during sign-up or checkout
ii. Submitting fake documents or receipts
iii. Impersonating another person or business
iv. Using stolen identities or payment methods
v. Filing false claims or chargebacks
d. No Offensive Behaviours
Respect is not optional. Any action, message, or content that disrespects, targets, or harms others is unacceptable.
This includes:
i. Hateful or discriminatory remarks
ii. Harassment, bullying, or threats
iii. Spreading false or harmful content
iv. Posting obscene or explicit material
v. Trolling or provoking conflict
vi. Exploiting or targeting vulnerable individuals
e. No Unauthorised Devices
Using unapproved devices or hardware to access the Website, simulate interactions, or bypass controls is not allowed.
This includes:
i. Connecting tampered hardware or emulators
ii. Using bots or automated devices
iii. Spoofing or masking devices
f. No Unauthorised Access
Only access what’s intended for you. Gaining entry into restricted areas or bypassing controls isn’t just a violation—it’s a breach of trust.
This includes:
i. Disabling or bypassing security systems
ii. Logging in with stolen or shared credentials
iii. Altering URLs to reach protected areas
g. No Misuse of Service Design
The Website’s structure and design are carefully crafted. Manipulating or distorting them—visually or functionally—is prohibited.
This includes:
i. Framing or mirroring our site on others
ii. Altering logos, banners, or UI components
iii. Injecting unauthorised ads, tools, or popups
iv. Cloning or replicating our layout
v. Manipulating product listings or search results
vi. Downloading or reusing design assets without permission
h. No Benchmarking or Competitive Analysis
Our Website isn’t a data source for competitive or technical analysis. Any unapproved testing, extraction, or reverse engineering is not allowed.
This includes:
i. Performance or load testing
ii. Competitive benchmarking
iii. Data scraping or analytics tracking
iv. Simulating fake orders
v. Reverse-engineering features
vi. Using VPNs or proxies for monitoring
vii. Creating fake accounts for comparison
viii. Studying our promotions for replication
i. No Intellectual Property Infringement
Our brand and content are protected. Unauthorised use, copying, or misrepresentation of our intellectual property isn’t permitted.
This includes:
i. Using logos or trademarks without permission
ii. Copying product images or descriptions
iii. Promoting counterfeit goods
iv. Hosting fake storefronts or imitations
v. Commercial use of protected materials
vi. Altering or hiding IP rights notices
j. No Disruption of Service Integrity
We’ve built this space to be stable, reliable, and accessible. Any action that interferes with that balance puts everyone at risk.
This includes:
i. Generating excessive traffic to overwhelm systems
ii. Spamming support channels or features
iii. Falsifying activity metrics
iv. Disrupting key workflows like checkout or payments
v. Abusing promo tools or referral codes
vi. Causing interruptions that affect other users
k. No Security Breaches
Security is non-negotiable. Any attempt to breach our systems or compromise user safety will be treated with utmost seriousness.
This includes:
i. Hacking, phishing, or brute-force attacks
ii. Injecting malware or exploiting vulnerabilities
iii. Launching DDoS or MITM attacks
iv. Harvesting data without consent
v. Installing backdoors or unauthorised tools
vi. Escalating privileges or stealing payment info
vii. Altering, deleting, or corrupting data
5. The Mutual Respect
Everything meaningful begins with respect. These final terms reflect how we relate to each other—and how we draw the lines that keep trust strong and expectations clear.
A. Understanding Our Relationship
We value our relationship with you—not just as a transaction, but as a mutual interaction grounded in trust.
Here’s what defines it:
a. Independent Entities
You and Humane Mind are independent of each other. These Terms don’t create a partnership, agency, employment, or joint venture.
You don’t act on our behalf, and we don’t act on yours.
b. Built on Respect
Though we operate separately, our connection is shaped by mutual respect. Your feedback helps us grow; our role is to serve with empathy, ethics, and clarity.
When both sides honour these boundaries, we create something far better than a transaction—we build trust.
B. Defining Third-Party Roles
Sometimes, others help us deliver the experience you deserve—but your relationship is with us.
a. No Third-Party Rights
These Terms exist solely between you and us. No third party has the right to enforce any part of them.
b. Third-Party Support, Not Control
While we work with trusted partners to power parts of our Website, they don’t gain rights or benefits from this agreement. Any contracts with them are separate.
c. Legal Clarity
In line with the Contracts (Rights of Third Parties) Act 1999, no one outside this agreement has any legal right to enforce it.
d. Your Protection Comes First
We hold our partners to high standards. Any third party we work with must respect your privacy and your rights as much as we do.
By drawing this line clearly, we stay focused on you—and the promises we’ve made to you alone.
C. Setting Clear Expectations
Mutual respect includes being honest about what we can offer—and what we can’t.
This section lays out the boundaries of our responsibility and the reality of working with technology that’s always evolving.
a. Our Commitment and Limitations
i. As-Is and As-Available: The digital experiences, insights, or services are provided as they are and as available.
We do our best to offer a smooth, reliable experience—but perfection isn’t always possible.
This doesn’t affect your right to access digital services or experiences that are fit for purpose and match their description, as protected under UK consumer law.
ii. The Nature of Technology: We can’t promise the Website will be error-free or uninterrupted.
Glitches happen, systems update, and occasionally, things go off-script.
What we can promise is that we’ll do everything we can to resolve issues quickly and minimise disruption.
iii. Things May Change: We’re always refining, updating, and improving. That means content or features may change without notice—but always with the goal of better serving you.
b. Downloads and Security
i. Play It Safe: We encourage you to use antivirus tools and take care when downloading files from our Website. While we work to keep things safe, we can’t guarantee everything you download will be 100% free from harmful elements.
c. No Implied Promises
i. No Extra Warranties: We don’t offer any express or implied warranties—including those about accuracy, non-infringement, merchantability, or fitness for a particular purpose.
We’ll always be honest about what we can provide—but we can’t promise what we can’t control.
ii. Not Responsible for Third Parties: We’re not liable for the actions or omissions of third parties you may interact with while using the Website.
That includes websites, services, or software we link to or integrate with. Your use of them is entirely your choice—and your responsibility.
d. Your Role in the Experience
i. It Starts with You: You’re responsible for how you use the Website and for the choices you make while interacting with us—or with anyone else through us.
A good experience begins with awareness, caution, and mutual respect.
e. Why We’re Telling You This
i. Because Clarity Builds Trust: We share these disclaimers not to distance ourselves, but to be transparent with you.
It’s part of the trust we want to build—by being honest about what’s possible and what’s not.
D. Establishing Our Boundaries
In any meaningful relationship, clear boundaries are not barriers—they’re signs of mutual respect.
While we’re committed to enhancing your digital experience, it’s important to be honest about where our responsibility begins and ends.
a. Our Liability Boundaries
i. What We’re Responsible For: We strive to provide a smooth, reliable experience. But some things—like unexpected glitches or outside disruptions—are beyond our control.
ii. What We Can’t Be Liable For: We’re not responsible for indirect losses, such as data loss, profit loss, or other intangible damages that may arise from using the Website.
iii. If You’re Dissatisfied: If the Website isn’t working for you, your clearest option is to stop using it. That’s not avoidance—it’s transparency.
b. Why These Boundaries Exist
i. Because Clarity Builds Trust: Being upfront about our limitations is part of keeping things fair, honest, and free of confusion.
E. Standing By Each Other
Every strong relationship is built on support. Here’s how that works when things go wrong.
a. Your Agreement to Step In (Indemnification)
By using the Website, you agree to protect and hold harmless Humane Mind Limited, and our entire team from third-party claims or disputes arising from:
i. Actions taken under your account
ii. Violations of these Terms or applicable laws
iii. Infringements of others’ rights (e.g. IP, privacy)
iv. Disputes you initiate or are involved in with other users
b. What That Means in Practice
i. Responsibility: You agree to handle claims, cooperate fully, and provide relevant information if we face a dispute because of your actions.
ii. Covering Costs: You’re also responsible for covering any losses, legal fees, or damages related to the claim—including costs to enforce these protections.
iii. We May Step In: If needed, we may lead the defence, but we’ll work closely with you to resolve things fairly and efficiently.
F. Staying Clear and Fair
Sometimes, what we don’t do is just as important as what we do.
a. No Automatic Waivers
i. Just because we don’t act immediately doesn’t mean we’re waiving our rights.
ii. A single exception doesn’t cancel future expectations.
b. Waivers Must Be in Writing
i. Only written waivers from authorised representatives count.
ii. Verbal or informal agreements aren’t legally binding.
c. Your Rights Remain Protected
i. Nothing in these Terms limits your statutory rights under UK consumer law.
ii. These boundaries are about balance—not about overreach.
G. Being on the Same Page
This is the final word on how we work together—clearly, respectfully, and without confusion.
a. What This Agreement Covers
This document sets out all the terms governing your use of the Website.
It includes everything under Terms of Use, along with referenced documents like our Privacy Policy and Cookie Policy.
b. What This Agreement Replaces
You acknowledge that:
i. You’re not relying on any verbal or informal promises outside this document.
ii. Advice or information given by our team supports—but doesn’t override—what’s written here.
c. How This Agreement May Change
We may update these Terms as our Services evolve or legal requirements change.
We’ll let you know when updates are significant, and by continuing to use the Website, you’re agreeing to the new version.
d. If One Part Fails, the Rest Stays
If any part of these Terms is found to be unlawful or unenforceable, the rest remains valid and enforceable.
6. The Information Disclosures
We believe transparency is part of trust. While your privacy matters deeply to us, there are moments when sharing information becomes necessary—either by law, for service delivery, or with your consent.
Here’s when and how we may disclose your information, and what rights you hold in the process.
A. Legal Obligations
Sometimes the law requires us to share your information. When that happens, we do so with care and only as necessary.
a. Complying with the Law
We may disclose information to meet legal requirements under the UK GDPR, the Data Protection Act 2018, or any other applicable regulation.
b. Responding to Authorities
We may provide information to courts, regulators, or law enforcement in response to lawful requests—such as subpoenas, warrants, or court orders.
B. Business Operations
To keep the Website functioning smoothly and securely, certain trusted third parties help us carry out essential tasks.
a. Trusted Service Providers
We may share your information with partners like payment processors, logistics providers, or technical teams—to support things like purchases, deliveries, and account services.
b. Fraud Prevention
If we detect potentially fraudulent, harmful, or illegal behaviour, we may disclose information to prevent risks and maintain the integrity of our platform.
C. Business Transfers or Structural Changes
In the event that we restructure, merge, or sell part or all of our business, your data may be included in the transfer.
a. Transparency in Transition
If this ever happens, we’ll notify you and do everything we can to ensure the new entity continues to honour the same privacy protections you’ve come to expect.
D. With Your Consent
Sometimes, you choose to share—and when you do, we respect your choice and follow your direction.
a. You Choose to Share
If you opt in to marketing, request support involving a third-party tool, or engage with a partner feature, we may share data as needed—with your clear consent.
b. Customisation and Experience
With your permission, we may also use your data to personalise your experience—such as by recommending relevant products or services.
E. Anonymised or Aggregated Data
We may share data that no longer personally identifies you—with the aim of learning, improving, and building better services.
a. Data That Isn’t Personal
This might include aggregated trends or anonymised analytics that help us understand how the Website is used. No personally identifiable information is shared.
b. Your Rights Remain
You still have control.
You can:
i. Request access to what’s been shared
ii. Challenge a disclosure if you believe it was improper
We’re here to listen, investigate, and correct anything that doesn’t feel right.
We take every disclosure seriously—and handle all information in line with UK data protection laws.
For more details, see our Privacy Policy, or contact our support team anytime.
7. The Grounds for Termination
We hope your time with Humane Mind is always positive. But if things go off track—whether by choice or circumstance—this section explains when and how an account may be closed, and what happens next.
A. Termination by Us
We reserve the right to suspend or permanently close your account, or restrict your access to the Website, under the following conditions:
a. Breach of Terms
If you violate these Terms, or engage in fraudulent, unlawful, or harmful behaviour that affects other users or the Website itself.
b. Security or Integrity Risks
If your actions pose a risk to the safety, functionality, or trustworthiness of our platform.
c. Prolonged Inactivity
In some cases, if your account remains inactive for an extended period, we may close it after providing fair notice.
Whenever possible, we’ll inform you if your account is being terminated and explain the reasons behind it.
B. Termination by You
You’re always free to leave.
a. How to Close Your Account
Just contact us directly. Once we receive your request, we’ll process the closure promptly and confirm when it’s complete.
b. What Remains After
Some obligations—like unresolved payments or disputes—may still apply even after your account is closed.
C. What Happens Next
When an account is closed, here’s what to expect:
a. Loss of Access
You’ll no longer be able to log in or access any associated features, content, or services.
b. Data Retention
We may retain certain information—such as transaction history or communication logs—in line with legal requirements like the UK GDPR and the Data Protection Act 2018.
D. If You Believe It Was a Mistake
We’re human too—and sometimes things go wrong. If you feel your account was closed in error:
a. Reach Out
Contact us with details about your account and what happened.
b. We’ll Review It
We’ll take a fair look at your case. If we got it wrong, we’ll put it right. If not, we’ll explain why.
We aim to handle every closure with fairness, clarity, and transparency. If you have questions or concerns, don’t hesitate to get in touch—we’re here to help.
8. The Boundaries of Use
Humane Mind is built on intention, not transaction. While our content and ideas are made to be explored widely, there are legal and ethical boundaries we all need to honour—especially when accessing or engaging with this space from different regions.
Here’s what that means for you:
A. Geographic Restrictions
Our digital content, communications, and experiences are created in the context of UK laws and standards.
a. Intended Audience
This site is primarily intended for individuals accessing it from within the United Kingdom.
While it may be viewed globally, not all information, language, or references may align with legal expectations outside of the UK.
b. No International Guarantees
We cannot guarantee that the content, functionality, or ethical frameworks outlined here will be applicable or lawful in every jurisdiction.
B. Legal Compliance
By accessing this Website, you agree to use it in ways that are lawful, respectful, and in line with the values of Humane Mind.
a. No Responsibility for Local Violations
We’re not liable for any issues that arise from accessing or using our website in ways that violate local laws.
If you choose to engage with our content or tools from outside the UK, you do so at your own risk and responsibility.
b. Verification Requests
To meet legal requirements, we may request documentation to confirm your location or eligibility before granting access to certain features or content.
C. Product Limitations
Some digital products, software, or other items may have their own boundaries.
a. Territory-Specific Licensing
Certain digital features or tools may be limited to users within specific regions, as clearly outlined in the product details.
b. Restricted or Prohibited Items
We don’t sell or ship products to locations where they are restricted by law. If an item is unavailable in your region, that restriction is in place for a reason.
D. Consequences of Non-Compliance
If we find that a purchase or action violates the legal boundaries we operate within:
a. Order Cancellation
We may cancel the order and provide a full refund where the transaction cannot legally be completed.
b. Account Suspension
In cases of repeated or deliberate violations, we may suspend or close your account to prevent further issues.
E. Governing Law
This space, and all terms associated with it, are governed by the laws of England and Wales.
If any part of this site is not permitted by law in your country or jurisdiction, we ask that you refrain from using or distributing its content there.
9. Events Beyond Control
We do everything we can to offer a stable and uninterrupted experience.
But sometimes, the world throws us into circumstances we can’t predict or prevent—what’s known legally as a Force Majeure Event. When that happens, certain obligations may be delayed or temporarily paused.
A. What We Mean by “Force Majeure”
Force Majeure Events refer to circumstances outside our control, including:
a. Natural Events
Floods, storms, fires, earthquakes, or other environmental disasters.
b. Public Emergencies
Pandemics, outbreaks, or government-imposed lockdowns, curfews, or travel bans.
c. Civil Unrest
Strikes, protests, riots, acts of terrorism, or political instability.
d. Infrastructure Failures
Power cuts, internet outages, or breakdowns in communication or transport systems.
e. Legal or Regulatory Shifts
New laws or sudden regulatory shifts affecting operations
B. How These Events May Affect Us
If a Force Majeure Event occurs, we may be temporarily unable to:
a. Maintain certain site features or updates
b. Respond to communications in our usual timeframe
c. Host events, releases, or other planned interactions
These delays or limitations are not intentional—they are the reality of operating in a world that can shift without notice.
C. What We’ll Do in Response
Even in disruption, we act with care:
a. Minimising Impact
We’ll do what we reasonably can to reduce disruption and restore normal operations.
b. Keeping You Informed
If a disruption significantly affects our website or public communications, we’ll share an update when and where we can.
c. Resuming Our Operations
Once the event is resolved, we’ll resume our obligations as quickly and responsibly as possible.
D. Your Rights During Force Majeure Events
We believe in clarity and fairness—especially during disruptions.
a. Withdrawal of Participation
If a Force Majeure Event significantly affects your ability to engage with our platforms, content, or any community-driven initiatives, you may step back at your discretion, with no penalties or obligations.
b. Right to Raise Concerns
If you feel the disruption has impacted your experience in a way that deserves review, you’re welcome to contact us. We’ll do our best to respond with transparency and support.
E. Limitations of Responsibility
While we strive for reliability, we cannot be held liable for failure or delay caused by events completely beyond our control.
a. What’s Not Covered
This includes indirect losses such as delays in communication, inconvenience, or missed opportunities.
b. Legal Boundaries
Any liability we do carry will remain limited to what is fair, reasonable, and permitted under UK law.
We don’t take disruption lightly. Even when the unexpected happens, our priority is to remain human, responsible, and open with you.
If you have questions or concerns, we’re always here to listen and support where we can.
10. The Way to Reach Us
If something’s on your mind—questions, thoughts, or a need for help—we’re just a message away.
A. Company Information
Humane Mind Limited
Registered in England and Wales
Company Number: 11753881
UK VAT Number: GB353963473
B. Reach Out, Your Way
a. Email Us
For queries, support, or feedback, email us any time at [email protected]. We’ll respond as soon as we can—with care and clarity.
b. Call Us
Prefer to speak to someone? Call us on 020 7100 4217 during working hours, and we’ll be ready to help.
c. Write Us
If you’re writing about something specific—like accessibility, an unresolved issue, or anything sensitive—say what matters, clearly and fully. It helps us help you without delay, and with the respect you deserve.
Please post your letter to the following address:
Humane Mind Limited
37 Jubilee Road,
Perivale, UB6 7HY,
United Kingdom
11. The Road Ahead
Our Terms may set the structure, but what really guides us is the relationship we build with you—one step at a time.
A. Engaging With You
These Terms mark the start of a shared journey, not its limit. We listen, learn, and adapt based on your experiences. Your feedback doesn’t sit in a box—it helps shape what comes next.
B. Bonding With You
We don’t just talk about respect—we practise it. Through honest service, thoughtful action, and careful attention, we honour your rights and choices. Trust is earned in the small things, and we won’t forget that.
C. Evolving With You
As your world shifts, so do we—quietly and intentionally. We evolve not for the sake of change, but to stay relevant, responsible, and rooted in what matters to you.
Thank you for walking this road with us. We don’t move just to keep up—we move to keep close.