We believe that trust doesn’t come from what’s visible alone—but from what’s disclosed even when it’s easy to hide. That’s why we tell you exactly what happens behind the scenes of your browsing, without dressing it up or burying it deep.
Cookies may be small, but their role is significant. They help us understand you better, tailor your experience, and keep things working smoothly. But they also carry power—the kind we’d never use without your awareness or comfort.
This policy lays out what we collect, how we use it, and why it matters. Nothing hidden. No fine print games. Just clarity—right where it counts.
We invite you to read this Cookie Policy alongside our Privacy Policy and Terms of Use to get the full picture of how we handle your data and respect your privacy.
If you’d like more clarity on how cookies and similar technologies work on our site, feel free to reach out to us at [email protected]. We’re always here to listen, explain, and make things clearer for you.
1. What Are Cookies and Similar Technologies?
Cookies and similar technologies are small tools that help shape a smoother, more personalised experience every time you visit our website.
Here’s how they work:
A. Cookies
Cookies are small text files placed on your device when you browse our website. They help us remember who you are, what you like, and how we can make your next visit even better.
a. Session Cookies
These are like helpful sticky notes that last only for the duration of your visit. Once you close your browser, they disappear—keeping things efficient without leaving a trace.
b. Persistent Cookies
These remember you across visits—your preferences, settings, and past activity—so each return feels more familiar and tailored to you.
c. Third-Party Cookies
These help us understand what’s working, what’s not, and how we can improve your experience. They also assist with things like analytics, social media integration, and relevant ads.
B. Similar Technologies
Similar Technologies, such as web beacons and pixels, serve a similar purpose. They allow us to see how you navigate our site—what you click, what you skip, and what captures your attention. This helps us improve, refine, and serve you better with each visit.
Together, these tools enable us to offer a website that’s not just functional, but also feels more intuitive and connected to you.
For further details on how cookies work, you can visit the Information Commissioner’s Office guide to cookies.
2. What Cookies and Similar Technologies Do We Use?
We use a thoughtful mix of cookies and similar technologies to enrich your experience, keep things running smoothly, and help us understand what truly matters to you.
Here’s a closer look at what we use and why:
A. Essential Cookies
These are the foundation of our website. They help you navigate, use features securely, and access services you’ve requested.
They’re always active—because without them, basic site functionality wouldn’t work as expected. These can’t be disabled.
B. Functional Cookies
These add a little extra magic—like enabling live chat, playing videos, or remembering your choices across sessions.
You’re in control. While turning them off won’t break the site, it might make your visit feel a little less personal.
C. Preference Cookies
These remember things like your language, location, or custom settings to create a tailored experience each time you return.
These cookies are optional, and you can change your preferences in your browser at any time.
D. Analytical Cookies
These cookies work quietly in the background, helping us understand how you interact with our site—what you love, what you skip, and where things can be better.
They collect this data anonymously and help us improve continuously. You can disable them, but it may affect how well the site responds to your needs.
E. Advertising Cookies
These remember your interests and help deliver more relevant ads. They also prevent you from seeing the same ad too many times.
Used with your consent only, these cookies make ads smarter—not louder. You can opt out at any time for a more generic ad experience.
F. Third-Party Cookies
These come from trusted services we embed—like maps, videos, or social media buttons. They may set their own cookies to understand how you engage with their features.
We don’t control how they use your data, so we recommend reviewing their privacy policies separately. You can block or delete these cookies anytime through your browser.
G. Local Storage Technologies
These tools are like your browser’s notebook—faster and quieter than cookies. They help save your settings and speed things up without constantly sending data back to our servers.
We use them with care and only with trusted providers. You can view, clear, or limit this data through your browser, especially if you’re on a shared device.
H. Pixel Tags
Tiny, almost invisible, but incredibly insightful. These help us understand whether you’ve read an email or visited a specific page.
They don’t store identifiable information and help us fine-tune what we share with you. You can block them just like cookies if you prefer.
3. How Do I Provide Consent to Cookies and Similar Technologies?
We believe in keeping you in control, right from the start.
When you first visit our website, you’ll see a banner or pop-up introducing how we use cookies and similar technologies. That’s your moment to decide what feels right for you.
A. Choosing Your Preferences
You’re not locked in. You can:
a. Accept all cookies for the full experience,
b. Say no to non-essential cookies, or
c. Pick and choose what you’re comfortable with—like turning off advertising cookies while keeping preferences enabled.
We explain each type clearly so you can make your choice with confidence, not guesswork.
B. Using the Consent Tool
Our site includes an easy-to-use consent management tool. At any time, just scroll to the bottom and click on “Cookie Settings” or “Privacy Settings.” From there, you can update your preferences, change your mind, or explore your options.
C. Saving Your Preferences
Once you’ve made your choices, hit save. Your preferences will apply right away and will be remembered for your future visits—so you don’t have to repeat the process every time.
4. How do I Manage Cookies and Similar Technologies?
You’re in charge. We believe your browsing should feel like your space—not something we control behind the scenes.
Whether you want to allow all cookies, adjust your preferences, or turn them off completely, here’s how you can do it:
A. Through Your Browser Settings
Most browsers welcome cookies by default, but you can easily tell them otherwise. Head into your browser’s “Options” or “Preferences” menu and adjust your settings to block or limit cookies whenever you wish.
For quick access, here are links to guides for the most commonly used browsers:
- Google Chrome: Manage cookies in Chrome
- Mozilla Firefox: Manage cookies in Firefox
- Apple Safari: Manage cookies in Safari
- Microsoft Edge: Manage cookies in Edge
B. With Third-Party Tools
There are tools available online that help you manage or block cookies more granularly. These can add extra layers of control, especially across different sites and platforms.
C. Using ‘Do Not Track’
Some browsers offer a “Do Not Track” option, which sends a signal to websites saying you’d prefer not to be tracked. While we respect these signals where we can, not all websites are set up to respond to them—so it’s not a guaranteed shield.
5. How Long Do We Keep Cookies and Similar Technologies on Your Device?
Not every cookie stays forever—and rightly so. How long each one lingers depends on what it’s meant to do.
Here’s what that looks like:
A. Session Cookies
These are short-term companions. They help you stay logged in, keep track of what you’re doing, and support smooth browsing—but they vanish the moment you close your browser. No traces, no footprints.
B. Persistent Cookies
These are your digital memory keepers. They remain on your device for a set time—maybe a few days, maybe a couple of years—depending on what they’re helping with. They remember things like your language, preferences, or login info to make future visits faster and more familiar.
C. Third-Party Cookies
These come from our trusted partners—advertisers, analytics tools, or social platforms—and are designed to improve your experience and help us understand what’s working. Since we don’t control how long they stay, we recommend managing them through your own browser settings, just as you would with any other cookie.
You can delete cookies from your device any time you choose. Set your browser to do it for you automatically, or sweep them out manually whenever it feels right. For help with that, visit the section titled “How Do I Manage Cookies and Similar Technologies?”
We also make it a point to routinely review the lifespan of our cookies to ensure they’re not overstaying their welcome. It keeps our practices clean, respectful, and aligned with privacy laws.
6. Can I Withdraw My Consent to Cookies and Similar Technologies?
Absolutely. Your consent is yours to give—and yours to take back. Whenever you change your mind, you have the full right to withdraw it.
Here’s how you can take control:
A. Adjusting Your Browser Settings
Your browser gives you the power to delete cookies already set and block new ones from being added. It’s a straightforward way to take back control. If you need help, you’ll find links in Section 4: How Do I Manage Cookies and Similar Technologies? that walk you through the process for popular browsers.
B. Revisit Our Cookie Consent Tool
We’ve built a simple Cookie Consent Tool into our website to make it easier for you to update your choices. At any time, you can revisit this tool to withdraw your consent or change your preferences.
Please note: changing your settings here applies going forward—it doesn’t remove cookies that are already on your device. To clear those, you’ll need to do that through your browser settings.
7. What Happens If I Change My Cookie Settings?
If you decide to turn off or withdraw consent for cookies and similar technologies, you might notice some changes. Certain features may stop working as expected—pages might load differently, preferences may not be remembered, and some experiences might feel a little less fluid.
We’ve designed our website to offer you a rich and responsive experience, and cookies help make that possible. While we encourage keeping them active for the smoothest journey, your comfort always comes first.
Whatever you choose, we respect your decision. Your space, your settings, your call. And if you ever need help making these adjustments, we’re just a message away.
8. What Happens When This Cookie Policy Changes?
As with everything we do, our Cookie Policy evolves with time—quietly, carefully, and always in your best interest. Sometimes, we may update this policy to reflect changes in the cookies we use, the technologies we introduce, or how laws guide us.
Whenever we make any meaningful updates, we’ll update the “Last Updated” date at the top of this page. For significant changes, you’ll see a clear notification—either as a banner, pop-up, or direct message—to help you understand what’s new and decide what feels right for you.
We encourage you to revisit this policy every now and then. Not because anything is hidden, but because we want you to always feel informed, in control, and entirely comfortable with how your data is used behind the browsing.
Need a Hand?
Cookie settings can sometimes feel a bit tangled—we get it. If anything feels unclear or if you just want a hand figuring things out, don’t hesitate to reach out. We’re not just here to support you. We’re here to make sure your time with us always feels right.
A. Email
Write to us anytime at [email protected].We read every message—because what matters to you, matters to us.
B. Phone
Prefer a real conversation? Give us a call at 020 7100 4217, Monday to Friday, 9 AM to 5 PM (local time). We’re always up for a good chat.
C. Contact Form
If typing is more your thing, our contact form is waiting for you on our website. We’ll get back to you swiftly.
Thank you for trusting us—not just with your data, but with your decisions. Here, you’re never just a visitor. You’re human. And that means everything to us.