In the digital age, maintaining your privacy can often feel like an uphill battle. Personal information, once a private matter, now floats on the Internet, out of your control and up for sale like a coveted commodity. With unauthorised access, data breaches, and privacy issues popping up all the time, it’s completely normal to feel uneasy and vulnerable. We get it, and we’re here to rewrite this narrative.

We’re Humane Mind Limited, a digital technology company that always puts people first. You can find us registered in England and Wales under company number 11753881. Our home base is at 37 Jubilee Road, Perivale, UB6 7HY, United Kingdom.

We exist to redefine digital living by creating technology that truly respects and serves you. For us, handling your personal information is fundamental to our mission—from developing innovative solutions to enhancing human experiences. To achieve our mission, it’s important that you trust us with your personal information. We value your trust and are committed to earning and honouring it.

Here, your privacy is sacred and treated with the utmost reverence and diligence. To us, you’re not just a user; you’re a fellow human, deserving of unconditional respect for your fundamental right to privacy. For us, protecting your personal information is not just an obligation; it’s our devotion to honouring your dignity, autonomy, and individuality. We adopt a holistic and proactive approach, embedding privacy protection deeply into every interaction you have with us. We go well beyond what’s legally required or expected and make sure each engagement is confidential and respectful of your choices and boundaries. Our deepest wish is that each time you connect with us, you feel not only secure but deeply valued. We’re dedicated to creating a space where you can freely be your true self, enjoying complete peace of mind.

1. Privacy Essentials

Let’s begin by getting you acquainted with the fundamentals that safeguard your privacy with us. This way, you’ll feel more secure right from the start.

A. Key Terms

First up, the basics. Get to know the terms we use when discussing your privacy. This part clears up any jargon, so we’re all on the same page.

a. When we use the words “Humane Mind,” “we,” “our,” and/or “us,” we mean Humane Mind Limited.

b. When we refer to “users,” “you,” and “your,” we mean anyone who interact with us in any way.

c. When we talk about our “Services,” we mean all the different ways you can interact with us. This includes everything from visiting our website at https://www.humanemind.com/, engaging with us on social media platforms and community forums, using our e-commerce services, participating in our telemarketing activities, and taking part in our comprehensive survey initiatives and brand promotions—both online and offline. It also means getting help from our customer support team or making general inquiries. Whether it’s through our website, a mobile app, or other platforms, if it’s something we offer, it’s part of our “Services.”

d. “Personal Information” or “Personal Data” refers to any information that can be used to identify you, either directly or indirectly, or any information that relates to you.

e. A “Data Controller” is basically us, Humane Mind, when we’re talking about how we handle your personal information. It means we’re the ones who decide how and why your data is processed. We make sure everything we do with your information is lawful, transparent, and respects your rights. We’re officially registered with the UK Information Commissioner’s Office (ICO) under registration number: [             ]

f. Our Privacy Policy (the ‘Policy’) explains what personal information we collect about you, why we collect it, how we use it, and how we keep it protected throughout the time you’re with us. Additionally, it tells you what rights you have over your personal information and how you can exercise those rights.

2. Policy Scope

Now, discover what this policy covers and how it applies to you. Here, we explain how we protect your information, detail our responsibilities, and outline what you can expect from us throughout your experience with us.

a. This policy is crafted to comply with the laws we must follow, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA) — together known as ‘data protection legislation’ — and the Privacy and Electronic Communications Regulations (2003). Just so you’re aware, Data Protection laws only apply to personal information.

b. This policy only applies to the personal information that we handle. It doesn’t extend to other websites, plug-ins, services, social networks, or applications that you might access through links on our website. When you click on those links or connect with those services, third parties may collect or use your information, but they aren’t processing it on our behalf or under our instructions. You should review their privacy policies on their own websites before giving them your information.

c. This policy covers everyone—whether you’re using our services, getting in touch on behalf of another user, or just interacting with us in any capacity.
If you ever need to share someone else’s personal information with us—maybe as part of using our products or services—this policy applies to their information too. If we need permission to use that information, we’ll ask you to make sure they’re okay with it.

d. This policy governs how we handle your personal information, no matter where in the world you’re located. By using our services, you’re agreeing to the practices outlined in this policy. Please keep in mind that privacy laws can vary based on location, and we suggest you become familiar with the local privacy laws that apply to you.

Please take a moment to read through this policy carefully and keep checking back for any updates. We revise this policy from time to time to reflect how we handle your personal information or to stay aligned with new laws. Just check the date at the top of this page to see when it was last updated. Any changes we make take effect right after they’re posted here, so you’ll always know exactly how we take care of your personal information.

Be sure to review our Cookie Policy too, to gain a full picture of how we use cookies and similar technologies to protect your privacy.

And while you’re at it, we advise you to check out our Terms of Use, which also govern your use of our services.

If you have any questions about this policy or if you’d like to exercise your rights as described here, feel free to contact our Data Protection Officer at [email protected].

3. Privacy Principles

With us, your privacy and personal information are entirely yours, through and through. To uphold this commitment, we’ve created a set of privacy principles that guide us in keeping your data private and protected with absolute integrity.

These principles aren’t just rules we follow; they reflect what we truly believe in. Take a look below to see how we protect your privacy.

A. Trust by Law

We only collect, use, and share your information when there’s a clear, lawful reason or when you’ve explicitly given us permission. We do more than just closely follow legal guidelines; we make sure your choices are fully respected and your trust is preserved.

B. Clear Integrity

From the moment we collect your personal information, and anytime our data processing practices evolve, we make sure you know exactly what data we collect, how we use it, why we use it, and with whom we share it. We keep you well-informed and confident every step of the way.

C. Defined Purpose

We only collect the data we need for clear and specific purposes, which we explain upfront. We make sure our use of your personal data is always consistent with our initial notice and meets your reasonable expectations of privacy. This means no surprises or unauthorised uses—just purposeful use of data.

D. Data Essentials

We only collect the data that is absolutely essential for our services. We carefully evaluate what information is truly necessary, not more than that. This way, we keep our data collection minimal and focused, reducing any unnecessary exposure of your personal information at every step.

E. Data Precision

We make sure your personal data is always accurate, complete, and up-to-date, precisely as needed for its intended purpose. If we find any inaccuracies, we promptly amend them to ensure your information truly represents you, maintaining the reliability of our data.

F. Data Retention

We retain your personal data only as long as necessary for its intended purpose. We regularly review our data retention schedules to ensure the duration is just right—not too long, not too short—just enough to meet our needs and yours. When data is no longer needed, we securely delete or anonymise it.

G. Secure Safeguards

We rigorously protect your personal data against unauthorised access, loss, and damage. We employ appropriate security measures and organisational protocols to make sure your information stays private and protected—exactly as it should be.

H. Accountable Actions

We take full responsibility for your personal data. We regularly review our data processing activities, maintain detailed records, conduct thorough audits in compliance with applicable data protection laws. We do this not just because we have to—but because it gives you the peace of mind you deserve.

I. Your Rights

We empower you with all the knowledge and easy-to-use tools to clearly understand and confidently exercise your rights. You can easily review, correct, delete, or limit how your information is used. Additionally, you can move your data wherever you need it and object to its use in certain situations. With us, you’re in full control over your digital identity at every turn.

J. Built-In Privacy

Your privacy is in-built into everything we create and deliver. Your privacy is always a primary consideration whenever we develop or refine any of our products, services, processes, or tools. This means your privacy is deeply integrated at every level, and your personal data is protected by design and by default.

K. Controlled Disclosures

We only share your personal data with others when it’s absolutely necessary for our business or as the law requires. We carefully select our service providers and suppliers, ensuring they treat your data with the same respect and care that we do, following our strict guidelines. With us, you can trust that Your information is always handled responsibly and remains protected, no matter where it goes.

L. Cross-Border Transfers

When we transfer your personal data outside the UK, we make sure your data is as safe as it would be if it stayed in the UK. We use Standard Contractual Clauses, Binding Corporate Rules, and other approved mechanisms to keep your information always protected. In some special cases, we might ask for your explicit consent or rely on other legal reasons for the transfer. You can trust that your data is always handled with the highest level of care and security, no matter where it goes.

M. Youth Privacy

Our services are not intended for children under 13, and we consciously avoid collecting data from them. If we ever need to collect information from children, we always ensure to obtain parental or guardian consent first. Additionally, we always act in the best interests of children to protect their rights and freedoms. We educate them and apply strict safeguards to any profiling or automated decision-making based on their data.

N. Privacy Together

Your voice matters to us. We regularly reach out to our users and the wider community to hear your thoughts on privacy. This feedback is crucial as it helps us shape our privacy strategies to better meet your needs. By working together, we ensure that our data protection practices are not only effective but also reflect what’s important to you.

O. Data for Good

We do what’s ethically right and good for society. We treat each piece of data with extreme care and dedication, always considering its impact on your life and our society as a whole. We aim not only to protect your rights but also to enhance our society, pushing towards a future where data acts as a catalyst for collective betterment. Through thoughtful use of data, we strive to create positive changes that benefit everyone.

4. Legal Bases for Processing Your Information

Our privacy principles are fundamental to how we operate. Here, we explain the legal bases we rely on to ensure your personal information is handled not just lawfully but also ethically:

A. Your Consent

We deeply value your choice and control. Giving your consent means you trust us, and we don’t take that lightly. We honour that trust and cherish your autonomy. That’s why when we ask for your permission, we’re not just ticking a box. We’re committing to your right to make informed decisions. You can always change your mind, too. Just let us know, and we’ll respect your decision—no fuss, no muss. We aim to build relationships with you rooted in mutual respect and open communication.

B. Contractual Necessity

When you sign up for our services, you’re not just using what we offer. You’re entering into a partnership with us, and this legal basis underpins our relationship. You trust us with the personal information necessary for the services you’ve chosen, and we honour that trust by using your information solely to deliver those services to you. That means either you make a purchase, seek customer support, manage your account settings, engage with our content, or use personalised recommendations; we use your information only to fulfil our side of the bargain, protecting your rights and interests every step of the way.

C. Legal Obligation

We believe in doing the right things the right way, and always within the law. Sometimes, this means we must process your personal information because the law requires it. This could be for things like meeting tax obligations, adhering to employment regulations, responding to legal requests from law enforcement, or complying with court orders. In these instances, we use your information not by choice, but by law. We keep everything transparent and make sure you always understand why we need certain pieces of information and how they help us stay on the right side of the law. It’s our responsibility to ensure our practices live up to the high expectations society has for us.

D. Legitimate Interests

We pursue commercial success, but never at the expense of your fundamental rights and personal freedom. They’re essential human needs, and they’re what we stand for. That’s why we always weigh your fundamental rights and personal freedom against our business needs to ensure we strike a thoughtful balance that benefits both of us. We only process your personal information when it’s vital for our business operations and absolutely necessary for the services you’ve signed up for. This means that every use of your information and every action we take serves our mutual interests—no surprises or unauthorised uses, just for reasons you’d reasonably expect.

Here are the legitimate interests that drive us to process your information:

a. Curated Connections: Imagine only getting updates about things you truly care about—no spam, just selections perfectly tailored to what you love.

b. Protecting Our Space: Think of it as safeguarding our digital home just like we’d guard our own homes, keeping both our services and your information secure from cyber threats.

c. Stopping Fraud: Just like you, we hate fraud. We use your information to spot and stop it, protecting both you and our services.

d. Ensuring Integrity at Work: We keep an eye on our internal processes to make sure everyone plays by the rules.

e. Turning Good into Great: Every peace of feedback you give us leads to improvements in our services. We analyse trends and insights to keep evolving—turning good service into great experiences.

f. Standing Our Ground: Sometimes, we need to take action to protect our rights—and yours—from being infringed. We act with fairness and respect for everyone involved.

In every situation, we take our responsibilities seriously. We deliberately balance them with your fundamental rights and personal freedom, placing your interests right alongside our own.

E. Vital Interests

In rare and critical situations, the need to protect life takes precedence over all else. We only process your personal information in situations where urgent medical attention is needed, or immediate action is required to protect your or someone else’s physical integrity or life. We take this step sparingly and only when absolutely necessary, ensuring it’s crucial for the welfare or safety of the person involved. It’s about acting swiftly and responsibly in emergencies, where your welfare is our immediate concern. In these moments, processing your personal information becomes a necessary act of compassion and responsibility.

F. Public Interest

Our role goes beyond just serving you. We also take on responsibilities that serve a greater good. As part of society, we participate in crucial societal initiatives, such as conducting public health research, ensuring public safety, or fulfilling our legal duties. We process your personal information when it’s essential to support these efforts and contribute to the well-being of our society. Every decision we make to process your information in this manner is carefully considered, with a focus on the impact it has on both you and society as a whole. We ensure that our actions not only fulfil our legal obligations but also create positive outcomes that benefit everyone. It’s about being a responsible entity that adds value to society while respecting the trust you place in us.

5. Information We Collect

The personal information we collect from you or about you, as well as how we collect it, depends on how you interact with our services. This helps you understand how we use your information to enhance our services and tailor your experience to better meet your needs.

Here’s what and how we collect information:

A. Information You Provide Voluntarily

This covers any information you actively choose to share with us.

a. Registration and Account Management/Registration Information

i. Filling out forms: When you fill out forms for services, inquiries, or sign up for notifications or updates, you usually share your full name, contact details, and sometimes your interests or preferences.

ii. Creating an account: When you create an account with us, you typically share key details such as your title, first and last name, date of birth, gender, phone number, email address, password, and other personal identity information.

b. Communication and Feedback

i. Contacting Customer Support: When you need help or have questions, you generally provide us with your contact information and details about your account or the issues you’re facing to receive support.

ii. Participating in Surveys: When you participate in our comprehensive survey initiatives, you often share your experiences, feedback, and opinions, as well as your interests and preferences. You might also provide personal details such as your age or where you’re from.

iii. Engaging with Us: When you engage with us on social media platforms and community forums, you share details such as your profile name, photos, location, interests, preferences, and activities—all based on your privacy settings.

c. Marketing and Engagement

i. Signing Up for Newsletters: When you sign up for our newsletters, you provide your email address and sometimes your name to stay updated with our latest news, new product launches, special offers, and events that might interest you.

ii. Engaging in Promotional Events: When you participate in our events, whether online or face-to-face, you often share your contact details, preferences, and sometimes demographic information to help us tailor the experience to your interests.

d. Purchases and Transactions

i. Making Purchases: When you make a purchase from us, you provide essential information such as your full name, phone number, email address, and both billing and shipping addresses. Depending on your chosen payment method, you also share payment information, including debit/credit card details, bank account number, and sort code, or cheque information. If you opt for instalment payments, we gather additional information necessary to facilitate your bank loan or EMI arrangements.

e. Content Interactions

i. Interactive Content Engagement: When you engage with content on our platform—whether it’s watching videos, commenting on articles, responding to polls or quizzes, writing reviews, or sharing your own personal stories or media like photos and videos—you’re sharing more than just your thoughts with us. You give us glimpse into your experiences, feedback, preferences, interests, and sometimes you also share personal details like age or location.

B. Information We Collect Automatically

This covers the information we automatically collect every time you interact with our services.

a. Technical Information

i. Log Files: When you use our services, we automatically collect some basic information about how you got here and what you did during your visit. This includes the type of browser you used, the name of your internet service provider, and the IP address of your device. We also keep track of the pages you begin and exit from, as well as the date and time of your visits.

ii. Device Information: When you use our services, we automatically collect information about the device you’re using. This includes the type and model of your device, what operating system it runs, the network you’re connected to, and any unique identifiers that help us recognise your device.

b. Location Information

i. GPS, Wi-Fi, and Cellular Data: When you use our services, we collect location information based on GPS signals from your device, Wi-Fi networks you’re connected to, or the cellular networks you use. This information helps us offer features relevant to where you’re located, enhance your experience, and provide services that are more suited to you.

c. Usage Information

i. Cookies: We use cookies —small files stored on your device— to enhance your browsing experience on our website and app. They automatically collect information like which pages you visit, how long you spend on them, and how you navigate through our services. They help us remember your settings and preferences, monitor your interactions with us, and check how well our ads are doing.

ii. Analytics Tools: We use variety of analytics tools—software that tracks and analyses how you interact with our website or app—to really get a feel for how you use our services. They automatically collect information about your activities, like which sections you visit most often, how long you spend there, and what actions you take. This information helps us identify trends and improve what we offer, making sure everything is tailored to what you enjoy and need.

iii. Web Beacons: We use web beacons—small graphics in our emails and on our website or app—to automatically collect information about how you interact with our content. They let us know if you’ve opened an email from us or checked out a specific page. It’s a handy way for us to see what catches your eye and how we can make your experience even better.

d. Engagement Information

i. Social Media Widgets: While you’re enjoying our services, you might come across social media features like the Facebook share button or the Instagram feed widget on our website or app. These widgets can collect details like your IP address and track which pages you visit, and they might set a cookie to function properly. This makes it super easy for you to share our content directly on your social feeds!

ii. Social Media Links: We’ve got quick links to our social media profiles on our website, app, and emails. These are simple, direct links that take you to our profiles on platforms like Facebook, Instagram, X (formerly Twitter), LinkedIn, and more. It’s a great way to stay updated with what we’re doing and connect with us on your favourite platforms!

C. Information We Receive from Third Parties

A. Third-party Tracking Services

We use third-party tracking services—tools provided by external companies—to collect a bit of extra information about you. This helps us understand you better and ensure that everything we offer fits seamlessly into your daily life. We look at basic details like how old you are, what you identify as, and where you live to make sure our content and offers hit the mark for you. We also explore what interests you most, what activities you love, and whether you prefer solo or group experiences, all to bring you deals and content you’ll genuinely enjoy. Plus, we also learn about your studies, your work life, and your financial situation to customise our suggestions that fit just right with your lifestyle and budget. We even consider the environment and relationships that influences your daily life, making sure our services are thoughtfully adapted to your specific life situations. Additionally, we collect information on how you browse, what you have bought previously, what you search for, how you use our services, and how you respond to our ads. This helps us understand what engages you the most. With this insight, we can enhance the functionality of our services, tailor our marketing more effectively, and optimize your experience across all the platforms you use.

6. How We Use the Information We Collect

We use your personal information to make your time with us as meaningful and fulfilling as possible.

Here’s how we put each piece of information to good use:

Important Note: Besides the legal bases we’ve listed above, we must sometimes rely on other legal bases for processing your personal information under specific circumstances. This includes times when the law explicitly requires it, known as “Legal Obligation,” and when our actions can significantly benefit society at large, referred to as “Public Interest.” We promise to keep you transparently informed whenever these bases are applied.

7. Disclosure of Your Information

We always prefer to hold your personal information close within our secure system. Yet, sometimes, to serve you better or meet unavoidable business needs, sharing your information becomes essential. When we do share, it’s done with integrity.

Here’s when and why we need to share your information:

A. Sharing Information with Partners

We form partnerships with a purpose. We join forces with like-minded organisations that truly share our vision and values, and forge powerful alliances. These alliances are more than a meeting of minds—they extend our capabilities and amplify our impact on global challenges. Together, we innovate and deliver unique, value-added services, making sure that each interaction is meaningful and each solution fulfils your needs. To achieve this, we share your personal information with them under strict conditions that guarantee secure and responsible handling. Each partner is required to adhere to the same rigorous data protection protocols we follow, matching our commitment to your privacy. This means every piece of your information is handled with the utmost integrity and confidentiality, keeping your data safe, no matter where it goes.

B. Sharing Information with Third-Parties

We join hands with third-party service providers who are the best at what they do. They are not our direct partners, but they play a crucial role in helping us deliver the excellent service you expect from us. These entities handle specific operational tasks—whether that’s processing your payments securely, keeping our data systems running smoothly, or ensuring you get the customer support you need, when you need it. To make this happen, we sometimes need to share your personal information with them. Rest assured, we only share what’s absolutely necessary for them to do their job, and nothing more. To make this happen, we sometimes need to share your personal information with them. Rest assured, we only share what’s absolutely necessary for them to do their job, and never more. We carefully select these third-party services, ensuring they meet our strict standards of data protection and security. This way, your information is always handled with the same level of care and integrity that we uphold. All third-party interactions are based on clear agreements that limit the use of your information to what’s needed and ensure they follow all the privacy laws.

C. Sharing Information Through Business Transitions

In the course of our business, there may be times when we need to reorganise, merge, or sell parts of our company. During these transitions, your personal information might be included in the assets being transferred. This means it could be shared with or disclosed to a new legal entity as part of the deal. This type of disclosure is essential to ensure you can continue using our services uninterrupted, whether under new management or as part of the business deal. If this happens, we’ll handle the transfer with your privacy in mind, ensuring that your information remains protected under the same privacy principles and laws we follow. We’ll also keep you informed and ensure your rights are respected throughout the process.

8. International Transfer of Your Information

In our ever-connected world, the boarders that define nations don’t limit how our services reach you. Similarly, your personal information isn’t confined to one place—it may sometimes cross borders. This happens because of the global nature of our operations, as we often need to collaborate with overseas partners to enhance our technological capabilities. Together, we work on projects that make our services faster, safer, and more attuned to your needs. These initiatives require us to transfer your personal information to them, so you continue to receive the smooth, top-notch service you’ve come to expect from us.

Even as your personal information crosses borders, our commitment to protecting it never changes. We strictly follow international standards and legal frameworks, always staying in step with the latest data protection rules to assure your privacy at all times. We go the extra mile to make sure your information isn’t just safe with our international partners, but also treated with the utmost regard, just like we do right here at home. This proactive stance ensures we’re on top of things, no matter where we operate or where your information is processed. It’s all about elevating your daily digital life, while keeping your trust and rights intact.

9. Retention of Your Information

Your personal information is more than just data—it tells your story, reflecting your interactions and experiences with us. We value this connection deeply and retain your information only as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. We carefully weigh these factors to find the perfect balance between making our services useful and respecting your privacy.

Here’s how we approach the retention of your data:

A. Service Provision

We retain your information for the duration of your relationship with us to ensure a seamless and uninterrupted experience. This includes maintaining your account, providing customer support, and delivering new features.

B. Legal Compliance

We keep certain personal information as required by law—such as records for tax, contract, and audit data—for periods specified in applicable legislation.

C. Dispute Resolution

We keep the information needed to sort out any disputes or enforce our agreements just until those issues are resolved and the time to file claims has passed, all in line with the law.

D. Improvement and Development

We hold on to information that’s crucial for making our services better and use it to keep enhancing your experience. We only keep this information as long as it helps us make our services more efficient and effective.

When your information is no longer needed, we don’t just discard it. We follow a meticulous process to securely delete or anonymise it, ensuring it can no longer identify you. This approach keeps your privacy protected, even after the information has served its purpose.

Throughout this whole process, our commitment to protecting your privacy never wavers. We take thorough steps to make sure your information is treated with the utmost security and confidentiality. Trust that we handle your data responsibly, respectfully, and with the dignity it deserves.

10. Security of Your Information

Your personal information is a fundamental part of who you are. We recognise its immense significance and consider safeguarding it not just a responsibility but an honour—a reflection of the trust you place in us. To protect your information from unauthorised access, alteration, accidental loss, or destruction, we’ve implemented a comprehensive suite of robust security measures.

Here’s how we safeguard your information:

A. Advanced Security Technologies

We use state-of-the-art security technologies, including encryption, firewalls, and secure server facilities, to protect your information at all times.

B. Evolving Security Practices

We regularly update and rigorously test our security practices to stay in step with emerging technologies and adapt to new threats, ensuring your information remains secure in all circumstances.

C. Restricted Access

Only trained personnel, who know the best data security practices, have access to your personal information. This adds an extra layer of protection to it.

D. Proactive Monitoring

Our systems are monitored continuously for any vulnerabilities and threats. This proactive approach helps us swiftly tackle security incidents and minimise any potential damage.

E. Culture of Privacy

We uphold a culture of privacy and security that runs through every level of our organization. From our executives to our front-line employees, everyone is committed to protecting your information, not just with technical measures but in everything we do.

It’s important to know that while we do everything we can to safeguard your information, the transmission of data over the Internet isn’t completely secure. We can’t guarantee the safety of your data while it’s being sent to our servers, so any transmission is at your own risk. However, once we receive your information, we protect it with the respect and diligence it deserves, making sure it stays absolutely safe and secure.

11. Your Rights Over Your Information

Your personal information belongs to you. That’s why we are committed to upholding your rights and making sure you’re informed and in control of your data.

Here’s a breakdown of your rights and how you can exercise them:

A. Right to Access

You have the right to request access to the personal information we hold about you. This means you can ask us what information we have, why we have it, and who we share it with.

B. Right to Rectification

If you find that the information we have about you is incorrect or incomplete, you have the right to ask us to correct or update it.

C. Right to Erasure

Also known as the “right to be forgotten,” this allows you to request the deletion of your personal information when it’s no longer necessary for the purposes it was collected, or if you withdraw your consent.

D. Right to Restrict Processing

You can ask us to limit the processing of your information in certain situations, such as when you’re contesting the accuracy of your data or if you believe we’re processing it unlawfully. This means we can store your information but not use it.

E. Right to Data Portability

You have the right to request that we transfer your information to another organisation or provide it to you in a structured, commonly used, and machine-readable format.

F. Right to Object

If you believe that our processing of your information is impacting your rights and freedoms, you have the right to object to it. This includes the right to object to direct marketing.

G. Rights Related to Automated Decision Making and Profiling

You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affects you.

H. Right to Withdraw Consent

If you have given us consent to process your information, you have the right to withdraw that consent at any time. This won’t affect the lawfulness of any processing we carried out before you withdrew your consent.

If you wish to exercise any of these rights, please email us at [email protected]. We aim to respond to all legitimate requests as soon as we reasonably can and within 30 days. If it takes longer than 30 days, we will inform you of the reason and keep you updated.

To verify your identity and ensure personal information is not disclosed to unauthorised individuals, we may ask for specific information. This may include further details related to your request to expedite our response.

Typically, you will not have to pay a fee to access your personal data or exercise any other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such circumstances.

12. Privacy Protections for Children

We understand the importance of protecting the privacy of children online. Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them without parental consent.

A. Parental Consent

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information promptly. Parents or guardians can contact us at [email protected] to review or request the deletion of their child’s information.

B. Age-Appropriate Services

For services designed for teenagers aged 13 to 18, we take extra steps to ensure that their information is handled with additional safeguards. This includes providing clear information about how their information is used and obtaining consent when necessary.

C. Educational Resources

We provide educational resources and guidance to help parents and children understand online privacy and make informed decisions about sharing personal information.

D. Limited Data Collection

We limit the amount of personal information we collect from children to only what is necessary to provide our services. This includes ensuring that any information collected is used solely for its intended purpose and is protected with the highest security measures.

E. Transparency and Control

We provide clear and accessible information to both children and their parents about our privacy policies to ensure that parents and guardians can make informed decisions about their child’s participation in our services. Parents have the right to access, review, and request the deletion of their child’s personal information at any time.

F. Enhanced Security Measures

We implement robust security measures specifically designed to protect children’s information from unauthorised access, alteration, or misuse. Our commitment to data security is particularly stringent when it comes to safeguarding the information of younger users.

G. Third-Party Services

We carefully select and monitor third-party service providers to ensure they comply with our strict standards for child privacy protection. We do not allow third parties to collect personal information from children without appropriate safeguards and parental consent.

We are dedicated to creating a safe online environment for children and are always here to support parents and guardians in protecting their child’s privacy. If you have any questions or concerns about our privacy practices for children, please contact us at [email protected].

13. Changes to this Privacy Policy

Privacy is an ongoing journey, and we are committed to keep our privacy practices transparent and up-to-date. As technology evolves, so do our methods for protecting your information. As part of this commitment, we may occasionally update this policy to reflect changes in our services, legal requirements, or other factors.

A. Notification of Changes

If we make significant changes to this Privacy Policy, we will notify you through our website, email, or other means before the changes take effect. This way, you’ll always be informed about what information we collect, how we use it, and under what circumstances, if any, we disclose it.

B. Your Continued Use

Your continued use of our services after any changes to this policy indicates your acceptance of the updated terms. If you do not agree with the changes, you should discontinue using our services and contact us regarding your concerns.

C. Reviewing the Policy

We encourage you to review this policy periodically to stay informed about how we are protecting your information. The date of the latest revision will always be displayed at the top of the policy.

If you have any questions or concerns about changes to this policy, please contact us at [email protected]. We are always here to address your concerns and ensure that your privacy is protected.

14. Your Voice Matters

We believe that the best way to improve our services and policies is by listening to you. Your feedback, suggestions, and concerns are incredibly valuable to us and play a crucial role in shaping our privacy practices.

A. Share Your Feedback

Whether you have a suggestion for improving our services, a question about our privacy practices, or a concern about how your data is handled, we want to hear from you. Your insights help us understand what we’re doing right and where we can do better.

B. Get in Touch

You can email us at [email protected]. We are committed to responding to your queries and feedback as promptly as possible.

C. Driving Progress

Your input directly influences our continuous efforts to enhance our services and privacy practices. We regularly review and implement user feedback to ensure we meet your expectations and maintain your trust.

D. Engaging with Our Community

We encourage open dialogue and active engagement with our community. By sharing your thoughts, you help us create a better, safer, and more transparent environment for everyone.

We appreciate your willingness to share your voice with us. Together, we can build a service that respects and values your privacy while delivering the best possible experience.

At Humane Mind, we don’t just see you as a user; we see you as a person with rights, dignity, and a need for privacy. We promise to honour that in every interaction. Here, your privacy isn’t just protected; it’s cherished.

Thank you for trusting us with your personal information. We’re devoted to maintaining that trust through transparency, respect, and a strong commitment to your privacy.